Frequently Asked Questions

Here are the recommended postage dates for Christmas delivery.
Please note we offer two services for delivery – Royal Mail and DHL Express for International customers. 
You can select which delivery service you prefer at checkout. 
UK Orders – Order by the 22nd December for guaranteed Christmas delivery.
International DHL Express – (orders over £500 or upgrade for £25)
Europe – Order by 14th December 
USA – Order by 16th December 
Australia – Order by 11th December 
International Tracked & Signed for with Royal Mail (orders under £500) 
Australia – Order by 11th December
USA – Order by 12th December
France – 18th December, Germany – 16th December, Italy – 12th December, Netherlands – 16th December, Spain – 16th December 
If you are wanting to know about a country not listed here please message and we can give you further details. 
Thank you all and Merry Christmas – Danielle & Declan

All orders are posted with a fully tracked and signed for service. 
FREE DELIVERY on all orders worldwide.
Express Delivery is FREE on all orders over £500 GBP. 
Orders placed by 12pm GMT will be dispatched the same day. 

Orders under £500 will be posted with Royal Mail Tracked and Signed.
This is a fully tracked and signed for service. 
UK orders placed by 12pm will arrive within 1-2 working days.
European orders will arrive within 3-5 working days.
Worldwide orders will arrive within 5-7 working days.

Orders at £500 or over will be posted with DHL Express Worldwide. 
This is a door-to-door time definite service. 
Items will arrive where possible the next working day. 
Australia & New Zealand may take 3-4 working days. 
A signature will be required upon receipt. 

If your order is under £500 but you require express shipping please upgrade your shipping method at check out.

You can return your item for a full refund for any reason. Just get in touch within 14 days of receiving your order if you wish to do so.

You can also exchange an unwanted item for another piece in our shop within the return window of 14 days.

Returns should be clearly labelled RETURNED GOODS to avoid any import fees.

If you have any questions about delivery or returns then please send us a message. 

Antiques are usually exempt from import duties, however we cannot be responsible for any duties applied by your country’s customs office. Customs, duties, fees and any import taxes are the responsibility of buyer, as are any return shipping costs.

All items are posted in a professional jewellery presentation box.
If you require gift wrapping, please let us know when you place the order.
There will be no receipt or price visible within the package. 
Receipts will be sent digitally to the buyer.

We gladly accept layaway on all items in our shop. 
All pieces may be reserved with a 20% non-refundable deposit. Regretfully we can only reserve items for 24 hours without a deposit.
After the deposit is made you then have 2-4 months to complete the outstanding balance at your own convenience without any pressure from us. 
We usually ask items under £200 are paid within 2 months and any items over £200 are to be paid within 3-4 months. But this can be discussed to suit you. 
If a layaway is cancelled the deposit amount is non-refundable. If a layaway item is returned you are only eligible for shop credit.

If you require a ring sizing, please get in touch. Most of our rings can be sized. This usually takes 7 days. We charge a small fee of £30 for standard sizing, sizing of 3 sizes or more may be subject to an additional cost.