If you have any questions or need some guidance then we'd love to hear from you! Send us an email to enquiries@lancastrianjewellers.com 

You can also call us on (+44) 7527577305

If you have seen an item you would like to view in person, let us know and this will be gladly arranged. 

Please click the topic drop downs below and we will hopefully answer any frequently asked questions.

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Delivery / Shipping

All orders are posted with a fully tracked and signed-for service. 
UK orders include FREE Postage, posted with Royal Mail.

International Orders Under £500 are posted with DHL Express - this costs £15.
International Orders Over £500 include FREE shipping with DHL Express.
Orders are dispatched within 1 working day.

DHL Express Worldwide is a door-to-door, time-definite service. 
Items will arrive where possible the next working day. 
Australia & New Zealand may take 3-4 working days. 
A signature will be required upon receipt to ensure your jewellery is safe. 

Returns and Exchanges

You can return your item for a full refund for any reason. Just get in touch within 14 days of receiving your order if you wish to do so.

You can also exchange an unwanted item for another piece in our shop within the return window of 14 days.

Returns should be clearly labelled RETURNED GOODS to avoid any import fees.

If you have any questions about delivery or returns, please message us. 

Ring Sizing

If you require ring sizing, please get in touch. Most of our rings can be sized. This usually takes 7 days. We charge a small fee of £30 for standard sizing. Sizing of 3 sizes or more may be subject to an additional cost.

Customs & Taxes

Antiques are usually exempt from import duties. However, we cannot be responsible for any duties applied by your country’s customs office.

Rates vary from country to country, so please get in touch with your local customs agency. We charge no tax or vat on any orders.

Customs, duties, fees and any import taxes are the responsibility of buyer, as are any return shipping costs.

Gift Wrapping

All items are posted in a professional jewellery presentation box.
Please let us know when you place the order if you require gift wrapping.
There will be no receipt or price visible within the package. 
Receipts will be sent digitally to the buyer.

Layaway / Payment Plans

We gladly accept layaway on all items in our shop. 
All pieces may be reserved with a 20% non-refundable deposit. 
After the deposit is made, you have 2-4 months to complete the outstanding balance at your convenience without any pressure from us. 
We usually ask items under £250 to be paid within 2 months and any items over £250 to be paid within 3-4 months. But this can be discussed to suit you. 
If a layaway is cancelled the deposit amount is non-refundable. If a layaway item is returned you are only eligible for shop credit.