If you have any questions or need some guidance then we'd love to hear from you! Send us an email to enquiries@lancastrianjewellers.com 

You can also call us on (+44) 7527577305

If you have seen an item you would like to view in person, let us know and this will be gladly arranged. 

Please click the topic drop downs below and we will hopefully answer any frequently asked questions.

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Delivery / Shipping

All orders are posted with a fully tracked and signed for service. 
UK orders include FREE Postage, posted with Royal Mail.

International Orders Under £500 are posted with DHL Express - this costs £15.
International Orders Over £500 include FREE shipping with DHL Express.
Orders are dispatched within 1 working day.

DHL Express Worldwide is a door-to-door time definite service. 
Items will arrive where possible the next working day. 
Australia & New Zealand may take 3-4 working days. 
A signature will be required upon receipt to ensure your jewellery is safe. 

Returns and Exchanges

You can return your item for a full refund for any reason. Just get in touch within 14 days of receiving your order if you wish to do so.

You can also exchange an unwanted item for another piece in our shop within the return window of 14 days.

Returns should be clearly labelled RETURNED GOODS to avoid any import fees.

If you have any questions about delivery or returns then please send us a message. 

Ring Sizing

If you require a ring sizing, please get in touch. Most of our rings can be sized. This usually takes 7 days. We charge a small fee of £30 for standard sizing, sizing of 3 sizes or more may be subject to an additional cost.

Customs & Taxes

Antiques are usually exempt from import duties, however we cannot be responsible for any duties applied by your country’s customs office.

Rates vary from country to country so please get in touch with your local customs agency if in doubt. We charge no tax or vat on any orders.

Customs, duties, fees and any import taxes are the responsibility of buyer, as are any return shipping costs.

Gift Wrapping

All items are posted in a professional jewellery presentation box.
If you require gift wrapping, please let us know when you place the order.
There will be no receipt or price visible within the package. 
Receipts will be sent digitally to the buyer.

Layaway / Payment Plans

We gladly accept layaway on all items in our shop. 
All pieces may be reserved with a 20% non-refundable deposit. 
After the deposit is made you then have 2-4 months to complete the outstanding balance at your own convenience without any pressure from us. 
We usually ask items under £250 are paid within 2 months and any items over £250 are to be paid within 3-4 months. But this can be discussed to suit you. 
If a layaway is cancelled the deposit amount is non-refundable. If a layaway item is returned you are only eligible for shop credit.

We do also have Klarna set up on our website for UK customers to ‘Buy now and Pay later’ along side an option of Paypal credit within the Paypal checkout option. It is up to Klarna or paypal if they approve the credit agreement, once agreed and approved your item will be sent to you the same or next working day as normal.