FAQs

All orders are posted with a fully tracked and signed-for service. 
UK orders include FREE Postage, posted with Royal Mail.
International Orders Under £500 are posted with DHL Express - this costs £25.
International Orders Over £500 include FREE shipping with DHL Express.
Orders are dispatched within 1 working day.

DHL Express Worldwide is a door-to-door, time-definite service. 
Items will arrive where possible the next working day. 
Australia & New Zealand may take 3-4 working days. 
A signature will be required upon receipt to ensure your jewellery is safe. 

Antiques are usually exempt from import duties. However, we cannot be responsible for any duties applied by your country’s customs office. Rates vary from country to country, so please get in touch with your local customs agency. We charge no tax or vat on any orders.

US orders placed directly through our website will now ship Delivered Duty Paid (DDP) with DHL— meaning we’ll take care of the new tariffs for you.

Other customs, duties, fees and any import taxes are the responsibility of buyer, as are any return shipping costs.

You can return your item for a full refund for any reason. Just get in touch within 14 days of receiving your order if you wish to do so.

You can also exchange an unwanted item for another piece in our shop within the return window of 14 days.

Please note items that have been sized or customised are not eligible for a return.

Please contact us to open a return at enquiries@lancastrianjewellers.com

If you are returning an item internationally, please ensure the customs paperwork is filled out correctly, marking the parcel as RETURNED GOODS. This will waive any customs charges and VAT. If any customs duties or VAT are applied due to incorrectly filling out the documents, this will be deducted from your refund. If you need any help with this, please let us know.

Once received, we will issue a full refund within 1-2 working days. Or if you see another item in our shop you'd like to exchange for, that is fine too.

If you require ring sizing, please get in touch. Most of our rings can be sized. This usually takes 7 days. We charge a small fee of £45 for standard sizing. Sizing of 3 sizes or more may be subject to an additional cost.

Please note items that have been sized or customised are not eligible for a return.

All items are posted in a professional jewellery presentation box.
Please let us know when you place the order if you require gift wrapping.
There will be no receipt or price visible within the package. 
Receipts will be sent digitally to the buyer.

Items are sent discreetly for security.

We gladly accept layaway on all items in our shop. 
All pieces may be reserved with a 20% non-refundable deposit. 
After the deposit is made, you have 2-4 months to complete the outstanding balance at your convenience without any pressure from us. 
We usually ask items under £250 to be paid within 2 months and any items over £250 to be paid within 3-4 months. But this can be discussed to suit you. 
If a layaway is cancelled the deposit amount is non-refundable. If a layaway item is returned you are only eligible for shop credit.

Every piece is exactly as described, with metals XRF-tested for complete peace of mind. We stand by our promise-if anything isn’t as it should be, you can return for a full refund. Shop confidently, knowing your jewellery is 100% authentic and guaranteed.

We completely understand that buying jewellery can feel like a big decision. That’s why we’re always happy to chat. Give us a call on+44 527577305, or if you’d prefer, we can arrange a video call so you can view the jewellery up close and ask any questions in real time.